About Lactae

About Lactae (Xtute Technologies Pvt. Ltd. Enterprise)

Retailer of Ladies Garments, Mens Garments, Handbags, Shoes and related fashion products.

Who We Are

Lactae (Xtute Technologies Pvt. Ltd. Enterprise) is a retail brand and enterprise operated by Xtute Technologies Pvt. Ltd., headquartered in Faridabad, Haryana, India. Since our establishment in 2024, we have focused on delivering well-crafted apparel and accessories with an emphasis on quality, value and customer service.

Our Mission

To provide high-quality, affordable fashion that empowers confidence and style for every customer.

Our Vision

To be India's most trusted and beloved fashion brand, delivering exceptional products and service across the country.

Core Values

Customer First — We prioritise customer trust, safety and satisfaction.
Quality & Craftsmanship — Products are carefully selected for durability and design.
Integrity — Transparent policies and ethical business practices.
Innovation — Continual improvement across product, service and delivery.

1. Introduction

Welcome — these Terms and Conditions govern your purchase and use of products from this website. By placing an order you accept and agree to be bound by these terms.

2. Orders & Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantity, inaccuracies in product information or pricing, or problems identified by our payment processor.

3. Prices & Payment

Prices shown are in the currency displayed on the site and do not include any applicable taxes or shipping charges unless explicitly stated. Payment must be made at the time of ordering. We use third-party payment processors; by paying you agree to their terms as well.

4. Shipping & Delivery

Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or force majeure. Title and risk of loss pass to you when the carrier accepts the package from us.

5. Returns & Refunds

Return, refund and exchange policies are described on our Returns page. Items must be returned in original condition within the time frame specified to be eligible for refund or exchange. Refunds may be subject to restocking fees in certain cases.

6. Product Descriptions

We try to be accurate, but we do not warrant that product descriptions, images, or other content is completely error-free. Minor differences in color or finish may occur.

7. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising out of or related to products purchased is limited to the purchase price of the item. We are not liable for indirect, incidental, special, or consequential damages.

8. Intellectual Property

All content on the site — text, images, logos — is owned or licensed by us. You may not reproduce or redistribute our content without written permission.

9. Changes to Terms

We may update these Terms from time to time. Continued use of the site after changes indicates acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the jurisdiction where the business is established (please consult local law for details).

11. Contact

If you have questions about these Terms, please contact our support team using the contact details on the site.

12. Harassment Policies

You in any condition cannot visit the personal residence of any one related to Xtute Technologies Pvt. Ltd. or Lactae.